Last updated: April 2026
Who we are
Fix My Damp is a UK-based referral and matching service connecting users with independent damp specialists. For the purposes of data protection law, Fix My Damp acts as the data controller for personal data collected through this website.
You can contact us at:
hello@fixmydamp.co.uk
What information we collect
When you submit an enquiry through our website, we may collect:
• First name and last name
• Email address
• Phone number
• Postcode
• Details about your damp issue (including descriptions and optional images)
We also collect limited usage data through tools such as Google Analytics, including pages visited, time on site, and device/browser type.
How we use your information
We use your information to:Match you with a suitable damp specialist in your area
• Share your enquiry with that specialist so they can contact you
• Respond to your enquiry and provide support if needed
• Improve our website and service
We do not use your personal data for marketing unless you have explicitly opted in.
Lawful basis for processing
Under UK GDPR, we rely on the following lawful bases: Legitimate interests, to operate and improve our matching service
Consent, where you voluntarily submit your information and agree to be contacted.
Who we share your information with
We share your enquiry details with the specialist we match you with so they can contact you directly.We may also share data with trusted third-party service providers who help us operate our website and services (such as hosting, analytics, and communication tools).We do not sell your personal data.
Important: third-party specialists
Fix My Damp is a referral platform. The specialists we connect you with are independent businesses. Once your information is shared with a specialist, they become responsible for how they handle your data. We recommend reviewing their privacy policies where applicable.
How long we keep your data
We retain enquiry data for up to 12 months from the date of submission, unless a longer retention period is required for legitimate business or legal purposes.
Your rights
Under UK GDPR, you have the right to:
• Access your personal data
• Correct inaccurate data
• Request deletion of your data
• Object to or restrict processing
• Withdraw consent at any time
To exercise your rights, contact:
hello@fixmydamp.co.uk
We will respond within 30 days.
Cookies
We use cookies and similar technologies to improve your experience and analyse website usage. This may include tools such as Google Analytics, which collect information about how visitors use our site. You can control or disable cookies through your browser settings.
Changes to this policy
We may update this Privacy Policy from time to time. Updates will be posted on this page with a revised date.
Contact
If you have any questions about this policy or how we handle your data, contact:
hello@fixmydamp.co.uk
